California Woman Sues Carnival Cruise Line After Tender Transfer Injury While Re-Boarding Carnival Firenze in Cabo San Lucas

Holzberg Legal

Marcie Reeves, a resident of California, has filed a maritime personal injury lawsuit against Carnival Corporation in the Southern District of Florida. The lawsuit, filed under Case No. 1:25-cv-24254-DPG, stems from an incident aboard the Carnival Firenze during a scheduled stop in Cabo San Lucas, Mexico. Reeves claims she suffered serious injuries while attempting to transfer from a tender vessel back to the cruise ship via gangway on November 11, 2024.

Passenger Injured During Tender-to-Ship Transfer After Tender Drifted and Crew Used Excessive Force

According to the complaint, passengers returning to the Carnival Firenze from shore were required to board the vessel using a gangway connected to a moving tender boat. Reeves alleges that the tender was improperly secured and had drifted away from the cruise ship during the re-boarding process. As she attempted to step from the tender onto the gangway, a Carnival crew member allegedly pulled her with excessive force, causing her to fall and suffer injuries to her toe, ankle, and knee.

The lawsuit claims the fall also led to neurological complications, and that only one crew member was present at the scene, despite the need for multiple staff to safely manage passenger transfers in unstable conditions.

Carnival Accused of Failing to Secure Tender Vessel and Train Crew for Safe Gangway Transfers in Cabo San Lucas

Reeves accuses Carnival of failing to provide a reasonably safe method for passengers to re-board the ship from tenders, particularly in ports like Cabo San Lucas where tendering is routine. The complaint outlines several alleged failures, including Carnival’s inability to:

  • Secure the tender vessel close to the gangway
  • Prevent the tender from drifting
  • Properly assist passengers during transfer
  • Provide adequate staffing to monitor and guide guests
  • Prevent crew members from using unnecessary force

The complaint also claims Carnival was well aware of the risks associated with tender operations in Cabo San Lucas, citing at least six prior passenger injury incidents involving drifting tenders, unstable transfers, or inadequate assistance during boarding. Specific examples include the Lehmann v. Carnival Corp. case and incidents involving passengers Martha Castro, Alexandria Migneault, and Jerome Williams.

Lawsuit Cites Internal Carnival Safety Policies and Prior Tendering Injuries as Proof of Negligence

Reeves’ legal team references Carnival’s own internal safety records and protocols, including a policy labeled MAR-1481, which outlines procedures for safe tender operations. The complaint also cites internal safety meetings from 2021 where Carnival staff acknowledged that Cabo San Lucas presents dangerous sea conditions, such as frequent swells and unstable tender movement. According to the lawsuit, Carnival required its staff to halt tender operations during instability and to assist passengers one at a time.

Despite this knowledge, Carnival allegedly failed to follow its own procedures or to warn passengers of the danger. Reeves also points to a safety video played on every Carnival cruise that cautions about risks during tender transfers—evidence her attorneys say shows Carnival had actual knowledge of these hazards.

Plaintiff Seeks Damages for Ongoing Disability, Neurological Complications, and Disrupted Cruise Experience

Reeves brings four negligence-based claims against Carnival: general negligence, negligent failure to warn, negligent failure to maintain, and vicarious liability for the actions of its employees and tender agents. She seeks compensation for physical injuries, pain and suffering, loss of earning capacity, and medical expenses. Her injuries are described as permanent and continuing in nature, and the lawsuit also requests damages for the lost value of her cruise and related travel experiences.

Contact a Cruise Ship Tender Injury Lawyer if You Were Hurt Boarding a Vessel at Port

Cruise lines are responsible for providing safe and stable transfers between tender boats and cruise ships, especially in ports where sea conditions are known to be unstable. If you or a loved one were injured during a tender boarding or disembarkation process, you may have a valid claim under maritime law. Our experienced team of cruise injury attorneys can help you understand your rights and pursue compensation.

Contact us now to speak with a cruise ship tender injury lawyer.


Disclaimer: Our firm does not represent the plaintiff in this case and is not involved in the litigation. The information provided is a summary of allegations based on publicly available court filings. We make no representations about the truth of these allegations, are not commenting on the merits of the case, and are not predicting any outcome.

Client Reviews

I was extremely pleased with the result of this offices' work. Their knowledge of the situation brought me to discover that I had further medical issues. They took time to explain what needed to be done at each...

Martha

When you want someone to take on the big guys, Holzberg Legal is who I had and would want in the fight. The big corporations have big and powerful legal teams fighting you all the way. You want the hard working...

David

Mr. Glenn Holzberg did an excellent job for my brother, Querobino, Mr. Holzberg was very active in the law suit and was determined to either go to trial or get my brother a settlement. His persistence and...

Lavinia

Thanks for all your support and professional work. You are the best.

Ekrem

I cannot recommend this legal team more. Each one was nothing short of professional from day one. I appreciate the effort from all of you! Thank you!

Ztchanellel 55

This firm helped me without any hesitation. They followed through with consistent communication. Never any negative thoughts or questions if I chose the right firm. Great experience

Elaine

I feel that Holzberg Legal handled my case well. Always available, and making sure that I understood every aspect. Rosemary, Erika, and Louis Holzberg himself were all excellent. They treated me as if I was...

Ondrei

Best attorneys out there!!

Barbie

Very helpful & friendly service!! Thanks Louis!!

Fran

I highly recommend Holzberg Legal. They provide exceptional client service, have a positive 'can do' attitude and put your wants / needs above all else. Louis ensured my experience was stress free, he was...

Teleya

I highly recommend Holzberg Legal. After suffering a serious injury while on a cruise in a foreign country and having other firms pass on my case because of its complex nature, Holzberg Legal took it on and was...

Chris

Extremely professional legal company who will do everything as they say on beginning. Louis, one of the owners is strongly recommended to represent you, and he will do everything to make sure you get your...

Misa

Outstanding customer service. Extremely knowledgeable regarding solving our case. Would use them again.

Dennis

I have known Mr. Holzberg for years. His dedication and professionalism and experience are unparalleled. I highly recommend him and his team for general personal injury and maritime work, especially cruise ship...

Bradley

Louis and his team exceeded any and all expectations while working on my case. He was very thorough, and communicated with me every step of the way. Louis was extremely patient with me in explaining things in...

Amanda

I would highly recommend Louis and his team to my family and friends. Words can’t express my gratitude for all they have done for me. They care about their clients and listen. Whenever I had any questions or...

Marisol

A Great Team to Work With! From the first time I reached out to Louis Holzberg and his team to the final settlement, I feel like I've been part of a winning team. My first conversation with Louis was like...

Kathleen

Louis was very patient and kind to me throughout this entire process and was able to obtain results that exceeded my expectations. I hope I never do this again but if I do, I hope it’s with these people.

Travis

Louis and his team are truly professionals. In a sea of mediocre attorneys/firms, Holzberg Legal stands on a mountain top. Louis always made time for any questions or concerns and consistently gave sound legal...

Matt

Holzberg's office was professional and responsive. The advice was great and took the time to call and answer all my questions. Louis made us feel confident about the matter we were dealing and he was...

Carla

So competent and professional -- answered all my questions in a very timely fashion. Always treated me with dignity and respect. I admire their integrity and would deal with them again, although I hope never...

Linda

First of all I would like to thank Holzberg Legal for their excellent work! Our daughter had an accident and was injured during cruise with one of the biggest cruise companies in the world. We've started to...

Stanislav

I highly recommend using Glenn Holzberg and team. They are extremely helpful, patient, informative and help you through every step of your case. I felt completely supported through the entire process. Even...

Penny

Holzberg Legal handled my case when others said I didn't have much of a case. Mr. Holzberg and Erika replied quickly when I had questions and kept me updated every step of the way. If you need an educated...

Nikki

I am a physical therapist who has the pleasure of speaking with Glenn, the business owner, about some of the clientele and people he works with. In my time as a PT I have made many phone calls to businesses and...

Rob

I had the opportunity to speak with Louis several times in re: to a cruise related incident I was involved in. Louis spent a great deal of time with me, on several occasions, offering professional...

Matt M.

Fantastic attorney. Highly recommended! He specialized in PI, but has knowledge and staff that work in family law as well. Came in for a consultation, and left, not only well informed, but felt that he truly...

Renee

When you want someone to take on the big guys, Holzberg Legal is who I had and would want in the fight. The big corporations have big and powerful legal teams fighting you all the way. You want the hard working...

David

Glenn knows his craft cold, he is caring, honest and posses a high degree of integrity.

Mark

Mr. Holzberg is a national authority on maritime law and frequently is sought for his expertise in complex litIgation.

Patrick

Atty. Glenn J. Holzberg represented my wife for a personal injury claim (boat accident). It was our first and only lawsuit so we didn’t know which attorney to secure. Then one of our attorney friends...

Anonymous

Mr. Holzberg represented me in a slip and fall injury which occurred on a cruise ship. The style and placement of the deck chairs on the ship was called into question as to safety. Due to the nature of...

Doris

Fantastic attorney. Highly recommended! He specialized in PI, but has knowledge and staff that work in family law as well. Came in for a consultation, and left, not only well informed, but felt that he truly...

R.D.

Contact Us

  1. 1 Free Consultation
  2. 2 Over 40 Years Experience
  3. 3 WhatsApp Available

Fill out the contact form or call us at 305-668-6410 to schedule your free consultation.

Leave Us a Message

By submitting this form, you consent to receive text message communications from Holzberg Legal regarding your inquiry. Message frequency may vary. Standard message and data rates may apply. You can opt out at any time by replying STOP or request additional information by replying HELP. For details on how we handle your data, please review our Privacy Policy.