Massachusetts Woman Sues Royal Caribbean After Ice Machine Lid Falls on Her at CocoCay Snack Shack

Holzberg Legal

Wenwen Li, a Massachusetts resident, has filed a maritime personal injury lawsuit against Royal Caribbean Cruises Ltd. in the Southern District of Florida. The complaint, filed under Case No. 1:25-cv-25330, arises from an alleged injury that occurred on December 14, 2024, at Royal Caribbean’s private island destination, CocoCay. According to the lawsuit, Li was struck on the head by the lid of an ice machine while she was near the South Beach Snack Shack during her cruise aboard the Wonder of the Seas.

Cruise Passenger Injured by Ice Machine Equipment While Visiting CocoCay’s South Beach Snack Shack

Li alleges that while visiting CocoCay as part of her Royal Caribbean cruise, she was standing in a public guest area near the South Beach Snack Shack when the lid of a commercial ice machine fell and hit her directly on the head. The complaint claims that the equipment was mounted or placed in such a way that it posed a risk to guests, and that Royal Caribbean failed to secure it properly. The sudden impact allegedly caused Li to suffer serious physical injuries that required medical attention and led to long-term effects.

The lawsuit further states that the ice machine was part of the food and beverage setup operated by Royal Caribbean on the island and that guests had no way of knowing or avoiding the hazard presented by the unsecured or defective lid.

Royal Caribbean Accused of Failing to Maintain Safe Equipment and Guest Areas at Its Private Island

The lawsuit accuses Royal Caribbean of negligence for failing to secure, maintain, and inspect equipment in a high-traffic guest area. Li alleges that the cruise line had a duty to ensure that all food service equipment on CocoCay—including items used at the South Beach Snack Shack—was safely installed and regularly inspected. She claims that Royal Caribbean failed to take reasonable steps to prevent the accident and did not warn guests of any potential hazard, even though the risk was foreseeable and avoidable through routine safety checks.

The complaint asserts that Royal Caribbean exercises full control over operations at CocoCay, including ownership and management of the snack shack, and is therefore directly responsible for the safety of all guests using its facilities.

Plaintiff Seeks Compensation for Injuries, Medical Expenses, and Loss of Enjoyment Due to Incident at CocoCay

Li is seeking damages for bodily injury, pain and suffering, emotional distress, lost enjoyment of life, and medical expenses resulting from the incident. Her lawsuit states that her injuries are either permanent or continuing in nature and have had a negative impact on her physical and emotional well-being.

She demands a jury trial and seeks damages in excess of $75,000. The complaint invokes federal maritime jurisdiction and states that Royal Caribbean’s negligence directly caused the incident and resulting harm.

Injured at CocoCay or Another Cruise Line Private Island? Speak with a Maritime Injury Lawyer Today

Cruise lines have a duty to maintain safe conditions not only aboard their vessels but also at private island destinations like CocoCay. Passengers injured by falling objects, poorly maintained equipment, or other hazards while visiting cruise line-controlled shore facilities may be entitled to compensation under maritime law.

If you or someone you love was injured at CocoCay or during a cruise-sponsored excursion, our experienced maritime attorneys can help you evaluate your legal rights.

Contact us today to speak with a cruise injury lawyer.


Disclaimer: Our firm does not represent the plaintiff in this case and is not involved in the litigation. The information provided is a summary of allegations based on publicly available court filings. We make no representations about the truth of these allegations, are not commenting on the merits of the case, and are not predicting any outcome.

Client Reviews

I was extremely pleased with the result of this offices' work. Their knowledge of the situation brought me to discover that I had further medical issues. They took time to explain what needed to be done at each...

Martha

When you want someone to take on the big guys, Holzberg Legal is who I had and would want in the fight. The big corporations have big and powerful legal teams fighting you all the way. You want the hard working...

David

Mr. Glenn Holzberg did an excellent job for my brother, Querobino, Mr. Holzberg was very active in the law suit and was determined to either go to trial or get my brother a settlement. His persistence and...

Lavinia

Thanks for all your support and professional work. You are the best.

Ekrem

I cannot recommend this legal team more. Each one was nothing short of professional from day one. I appreciate the effort from all of you! Thank you!

Ztchanellel 55

This firm helped me without any hesitation. They followed through with consistent communication. Never any negative thoughts or questions if I chose the right firm. Great experience

Elaine

I feel that Holzberg Legal handled my case well. Always available, and making sure that I understood every aspect. Rosemary, Erika, and Louis Holzberg himself were all excellent. They treated me as if I was...

Ondrei

Best attorneys out there!!

Barbie

Very helpful & friendly service!! Thanks Louis!!

Fran

I highly recommend Holzberg Legal. They provide exceptional client service, have a positive 'can do' attitude and put your wants / needs above all else. Louis ensured my experience was stress free, he was...

Teleya

I highly recommend Holzberg Legal. After suffering a serious injury while on a cruise in a foreign country and having other firms pass on my case because of its complex nature, Holzberg Legal took it on and was...

Chris

Extremely professional legal company who will do everything as they say on beginning. Louis, one of the owners is strongly recommended to represent you, and he will do everything to make sure you get your...

Misa

Outstanding customer service. Extremely knowledgeable regarding solving our case. Would use them again.

Dennis

I have known Mr. Holzberg for years. His dedication and professionalism and experience are unparalleled. I highly recommend him and his team for general personal injury and maritime work, especially cruise ship...

Bradley

Louis and his team exceeded any and all expectations while working on my case. He was very thorough, and communicated with me every step of the way. Louis was extremely patient with me in explaining things in...

Amanda

I would highly recommend Louis and his team to my family and friends. Words can’t express my gratitude for all they have done for me. They care about their clients and listen. Whenever I had any questions or...

Marisol

A Great Team to Work With! From the first time I reached out to Louis Holzberg and his team to the final settlement, I feel like I've been part of a winning team. My first conversation with Louis was like...

Kathleen

Louis was very patient and kind to me throughout this entire process and was able to obtain results that exceeded my expectations. I hope I never do this again but if I do, I hope it’s with these people.

Travis

Louis and his team are truly professionals. In a sea of mediocre attorneys/firms, Holzberg Legal stands on a mountain top. Louis always made time for any questions or concerns and consistently gave sound legal...

Matt

Holzberg's office was professional and responsive. The advice was great and took the time to call and answer all my questions. Louis made us feel confident about the matter we were dealing and he was...

Carla

So competent and professional -- answered all my questions in a very timely fashion. Always treated me with dignity and respect. I admire their integrity and would deal with them again, although I hope never...

Linda

First of all I would like to thank Holzberg Legal for their excellent work! Our daughter had an accident and was injured during cruise with one of the biggest cruise companies in the world. We've started to...

Stanislav

I highly recommend using Glenn Holzberg and team. They are extremely helpful, patient, informative and help you through every step of your case. I felt completely supported through the entire process. Even...

Penny

Holzberg Legal handled my case when others said I didn't have much of a case. Mr. Holzberg and Erika replied quickly when I had questions and kept me updated every step of the way. If you need an educated...

Nikki

I am a physical therapist who has the pleasure of speaking with Glenn, the business owner, about some of the clientele and people he works with. In my time as a PT I have made many phone calls to businesses and...

Rob

I had the opportunity to speak with Louis several times in re: to a cruise related incident I was involved in. Louis spent a great deal of time with me, on several occasions, offering professional...

Matt M.

Fantastic attorney. Highly recommended! He specialized in PI, but has knowledge and staff that work in family law as well. Came in for a consultation, and left, not only well informed, but felt that he truly...

Renee

When you want someone to take on the big guys, Holzberg Legal is who I had and would want in the fight. The big corporations have big and powerful legal teams fighting you all the way. You want the hard working...

David

Glenn knows his craft cold, he is caring, honest and posses a high degree of integrity.

Mark

Mr. Holzberg is a national authority on maritime law and frequently is sought for his expertise in complex litIgation.

Patrick

Atty. Glenn J. Holzberg represented my wife for a personal injury claim (boat accident). It was our first and only lawsuit so we didn’t know which attorney to secure. Then one of our attorney friends...

Anonymous

Mr. Holzberg represented me in a slip and fall injury which occurred on a cruise ship. The style and placement of the deck chairs on the ship was called into question as to safety. Due to the nature of...

Doris

Fantastic attorney. Highly recommended! He specialized in PI, but has knowledge and staff that work in family law as well. Came in for a consultation, and left, not only well informed, but felt that he truly...

R.D.
Avvo Rating 9.2 Glenn Jay Holzberg / Top Attorney - Badge
American Association for Justice - Badge
Florida Justice Association - Badge
The Florida Bar - Badge

Contact Us

  1. 1 Free Consultation
  2. 2 Over 40 Years Experience
  3. 3 WhatsApp Available

Fill out the contact form or call us at 305-668-6410 to schedule your free consultation.

Leave Us a Message

By submitting this form, you consent to receive text message communications from Holzberg Legal regarding your inquiry. Message frequency may vary. Standard message and data rates may apply. You can opt out at any time by replying STOP or request additional information by replying HELP. For details on how we handle your data, please review our Privacy Policy.