Michigan Resident Sues Norwegian Cruise Line and One Spa World After Facial Disfigurement From Spa Treatment Aboard Norwegian Bliss
Nora Malone, a resident of Michigan, has filed a maritime personal injury lawsuit in the United States District Court for the Southern District of Florida against NCL (Bahamas) Ltd., doing business as Norwegian Cruise Line, and One Spa World, LLC. The lawsuit, filed under Case No. 1:26-cv-20092-BB, alleges that Malone suffered permanent facial damage and severe physical pain following a series of cosmetic treatments performed while she was a passenger aboard the Norwegian Bliss on January 11, 2025.
Cruise Passenger Suffers Permanent Facial Damage and Discoloration Following Botox and Radio Frequency Treatments
According to the complaint, Malone visited the Mandara Spa facilities during her voyage to undergo Thermae FLX radio frequency and Botox treatments specifically targeted around her eyes and eyebrows. During the administration of these procedures, Malone reportedly began to feel intense discomfort and a tingling pain. She immediately informed the crew member performing the service of her distress. However, the lawsuit alleges that the staff member ignored her complaints and continued with the procedure. The staff member purportedly reset the equipment multiple times, which resulted in the application of severe heat and a continuation of the tingling pain throughout the treatment session.
Norwegian Cruise Line and One Spa World Accused of Improper Use of Chemicals and Faulty Spa Equipment
The legal filing asserts that the staff at Mandara Spa improperly used chemicals and operated faulty equipment during the facial treatments. Malone claims that the improper administration of the Botox injections and the Thermae FLX radio frequency technology led to immediate and lasting injuries. As a direct result of these alleged errors, Malone suffered facial skin damage, significant bruising, eye irritation, and permanent discoloration of her face. The complaint emphasizes that these injuries are permanent in nature and have caused the plaintiff significant emotional distress and a loss of enjoyment of life due to the alterations in her physical appearance.
Lawsuit Alleges Negligent Hiring and Training of Spa Staff Aboard Norwegian Bliss Vessel
Malone brings multiple counts of negligence against both Norwegian Cruise Line and One Spa World, including allegations of negligent hiring, training, and supervision. The plaintiff argues that both defendants had a non-delegable duty to exercise reasonable care in selecting and monitoring the personnel allowed to perform medical and cosmetic procedures on passengers. The complaint alleges that the defendants hired staff members who were not properly qualified to administer specialized treatments like Botox and radio frequency therapy. Furthermore, the lawsuit claims that the cruise line and the spa operator failed to provide adequate safety protocols or industry-standard training to ensure that the procedures were performed safely and that crew members knew how to respond when a passenger reported pain.
Defendants Allegedly Misled Passengers Regarding Operational Control and Safety Standards of Onboard Spa Services
The complaint further alleges that the defendants breached their duty of care by failing to adhere to applicable safety protocols and by failing to maintain the spa equipment in a safe manner. A notable portion of the lawsuit focuses on the representation of services, claiming that the cruise line misled passengers regarding the operational control of the spa and failed to ensure that the services were adequately manned by competent professionals. Malone asserts that Norwegian Cruise Line and One Spa World failed to take proper precautions to protect passenger safety and failed to warn of the foreseeable dangers associated with the treatments offered. The plaintiff is seeking damages for past and future medical expenses, permanent impairment, mental anguish, and physical pain and suffering.
Contact a Cruise Ship Spa Injury Lawyer Today if You Suffered Disfigurement or Medical Malpractice During a Voyage
Passengers who suffer injuries due to medical malpractice, improper spa treatments, or negligent services while on a cruise may be entitled to significant compensation under maritime law. Cruise lines and their subcontractors have a strict legal obligation to ensure that all medical and cosmetic procedures are performed by qualified professionals using safe, well-maintained equipment. If you or a loved one experienced permanent skin damage, chemical burns, or other injuries resulting from a cruise ship spa treatment, contact our team of experienced maritime injury lawyers today to discuss your rights and legal options.
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Disclaimer: Our firm does not represent the plaintiff in this case and is not involved in the litigation. The information provided is a summary of allegations based on publicly available court filings. We make no representations about the truth of these allegations, are not commenting on the merits of the case, and are not predicting any outcome.
