Ohio Woman Sues MSC Cruises After Tripping on Unmarked High Threshold in Cabin on MSC Seashore

Holzberg Legal

Maria Zayas, a 72-year-old resident of Ohio, has filed a personal injury lawsuit against MSC Cruises, S.A., alleging that she was seriously injured after tripping on an unusually high threshold while returning from the balcony of her cabin aboard the MSC Seashore. The complaint, filed on August 31, 2025, in the Southern District of Florida under Case No. 1:25-cv-23925-RAR, seeks damages exceeding $75,000 for negligence and failure to warn under general maritime law.

Passenger Fractures Arm and Collarbone After Tripping on Cabin Balcony Threshold During Caribbean Cruise

According to the lawsuit, the incident occurred shortly after Zayas boarded the MSC Seashore with her husband on December 29, 2024, for a seven-night Western Caribbean cruise departing from Port Canaveral, Florida. After settling into Cabin 9165, Zayas walked onto the balcony to enjoy the view. Upon turning to return inside, her foot caught on an elevated threshold between the balcony and the cabin, causing her to fall hard to the floor.

Zayas claims the threshold was higher than standard or expected and that no warning signage or visual cues were present to alert passengers of the hazard. She alleges she did not notice the step when initially walking out and only avoided falling at that time by chance. Upon returning, the unexpected height difference caused her to trip and suffer multiple injuries.

MSC Accused of Failing to Warn Passengers About Elevated Balcony Step and Creating Hazardous Condition

The lawsuit alleges that MSC breached its duty of care by failing to provide adequate warnings about the raised threshold, which it knew—or should have known—posed a tripping hazard, particularly to elderly passengers or those unfamiliar with cruise ship architecture. The complaint notes that raised thresholds are among the most common causes of passenger trip-and-fall accidents aboard cruise ships and that the defendant failed to take reasonable steps to mitigate the risk.

Zayas asserts that MSC failed to install visible caution signs or paint contrasting color strips to make the elevation difference noticeable, despite this being standard practice in the cruise industry where floor-level changes are common.

Serious Injuries Allegedly Caused by Fall Required Surgery and Extended Recovery

As a result of the fall, Zayas suffered multiple fractures to her arm requiring surgical repair, as well as a fractured collarbone. She also claims to have endured physical pain, emotional distress, impaired mobility, and a reduced quality of life since the incident. The complaint states that these injuries are either permanent or continuing in nature.

Additionally, Zayas alleges that she lost her luggage and personal items when she was emergency evacuated from the ship for medical care, and that MSC has refused to return her belongings despite repeated requests.

Lawsuit Seeks Damages for Pain, Disability, Medical Expenses, and Loss of Enjoyment of Life

The lawsuit brings one count of negligent failure to warn, claiming that MSC had actual or constructive knowledge of the elevated threshold hazard and failed to alert passengers. Zayas seeks damages for:

  • Bodily injury
  • Pain and suffering
  • Disability and physical impairment
  • Medical costs and nursing care
  • Emotional anguish and loss of enjoyment of life
  • Loss of personal property

The case underscores a broader pattern of cruise ship litigation in which hidden architectural hazards, such as raised thresholds or uneven flooring, cause injury to unsuspecting passengers.

Hurt by a Hidden Tripping Hazard Aboard a Cruise Ship? Know Your Legal Rights

Trip-and-fall accidents caused by unmarked steps, raised thresholds, or sudden elevation changes are a common source of passenger injury aboard cruise vessels. Under maritime law, cruise lines have a duty to warn of hidden or non-obvious hazards, especially when those dangers are known to the operator.

If you were injured aboard a cruise ship due to a dangerous condition in your cabin or elsewhere on the vessel, contact an experienced maritime injury attorney to explore your legal rights.

Contact us now to speak with a cruise ship trip-and-fall lawyer.


Disclaimer: Our firm does not represent the plaintiff in this case and is not involved in the litigation. The information provided is a summary of allegations based on publicly available court filings. We make no representations about the truth of these allegations, are not commenting on the merits of the case, and are not predicting any outcome.

Client Reviews

I was extremely pleased with the result of this offices' work. Their knowledge of the situation brought me to discover that I had further medical issues. They took time to explain what needed to be done at each...

Martha

When you want someone to take on the big guys, Holzberg Legal is who I had and would want in the fight. The big corporations have big and powerful legal teams fighting you all the way. You want the hard working...

David

Mr. Glenn Holzberg did an excellent job for my brother, Querobino, Mr. Holzberg was very active in the law suit and was determined to either go to trial or get my brother a settlement. His persistence and...

Lavinia

Thanks for all your support and professional work. You are the best.

Ekrem

I cannot recommend this legal team more. Each one was nothing short of professional from day one. I appreciate the effort from all of you! Thank you!

Ztchanellel 55

This firm helped me without any hesitation. They followed through with consistent communication. Never any negative thoughts or questions if I chose the right firm. Great experience

Elaine

I feel that Holzberg Legal handled my case well. Always available, and making sure that I understood every aspect. Rosemary, Erika, and Louis Holzberg himself were all excellent. They treated me as if I was...

Ondrei

Best attorneys out there!!

Barbie

Very helpful & friendly service!! Thanks Louis!!

Fran

I highly recommend Holzberg Legal. They provide exceptional client service, have a positive 'can do' attitude and put your wants / needs above all else. Louis ensured my experience was stress free, he was...

Teleya

I highly recommend Holzberg Legal. After suffering a serious injury while on a cruise in a foreign country and having other firms pass on my case because of its complex nature, Holzberg Legal took it on and was...

Chris

Extremely professional legal company who will do everything as they say on beginning. Louis, one of the owners is strongly recommended to represent you, and he will do everything to make sure you get your...

Misa

Outstanding customer service. Extremely knowledgeable regarding solving our case. Would use them again.

Dennis

I have known Mr. Holzberg for years. His dedication and professionalism and experience are unparalleled. I highly recommend him and his team for general personal injury and maritime work, especially cruise ship...

Bradley

Louis and his team exceeded any and all expectations while working on my case. He was very thorough, and communicated with me every step of the way. Louis was extremely patient with me in explaining things in...

Amanda

I would highly recommend Louis and his team to my family and friends. Words can’t express my gratitude for all they have done for me. They care about their clients and listen. Whenever I had any questions or...

Marisol

A Great Team to Work With! From the first time I reached out to Louis Holzberg and his team to the final settlement, I feel like I've been part of a winning team. My first conversation with Louis was like...

Kathleen

Louis was very patient and kind to me throughout this entire process and was able to obtain results that exceeded my expectations. I hope I never do this again but if I do, I hope it’s with these people.

Travis

Louis and his team are truly professionals. In a sea of mediocre attorneys/firms, Holzberg Legal stands on a mountain top. Louis always made time for any questions or concerns and consistently gave sound legal...

Matt

Holzberg's office was professional and responsive. The advice was great and took the time to call and answer all my questions. Louis made us feel confident about the matter we were dealing and he was...

Carla

So competent and professional -- answered all my questions in a very timely fashion. Always treated me with dignity and respect. I admire their integrity and would deal with them again, although I hope never...

Linda

First of all I would like to thank Holzberg Legal for their excellent work! Our daughter had an accident and was injured during cruise with one of the biggest cruise companies in the world. We've started to...

Stanislav

I highly recommend using Glenn Holzberg and team. They are extremely helpful, patient, informative and help you through every step of your case. I felt completely supported through the entire process. Even...

Penny

Holzberg Legal handled my case when others said I didn't have much of a case. Mr. Holzberg and Erika replied quickly when I had questions and kept me updated every step of the way. If you need an educated...

Nikki

I am a physical therapist who has the pleasure of speaking with Glenn, the business owner, about some of the clientele and people he works with. In my time as a PT I have made many phone calls to businesses and...

Rob

I had the opportunity to speak with Louis several times in re: to a cruise related incident I was involved in. Louis spent a great deal of time with me, on several occasions, offering professional...

Matt M.

Fantastic attorney. Highly recommended! He specialized in PI, but has knowledge and staff that work in family law as well. Came in for a consultation, and left, not only well informed, but felt that he truly...

Renee

When you want someone to take on the big guys, Holzberg Legal is who I had and would want in the fight. The big corporations have big and powerful legal teams fighting you all the way. You want the hard working...

David

Glenn knows his craft cold, he is caring, honest and posses a high degree of integrity.

Mark

Mr. Holzberg is a national authority on maritime law and frequently is sought for his expertise in complex litIgation.

Patrick

Atty. Glenn J. Holzberg represented my wife for a personal injury claim (boat accident). It was our first and only lawsuit so we didn’t know which attorney to secure. Then one of our attorney friends...

Anonymous

Mr. Holzberg represented me in a slip and fall injury which occurred on a cruise ship. The style and placement of the deck chairs on the ship was called into question as to safety. Due to the nature of...

Doris

Fantastic attorney. Highly recommended! He specialized in PI, but has knowledge and staff that work in family law as well. Came in for a consultation, and left, not only well informed, but felt that he truly...

R.D.
Avvo Rating 9.2 Glenn Jay Holzberg / Top Attorney - Badge
American Association for Justice - Badge
Florida Justice Association - Badge
The Florida Bar - Badge

Contact Us

  1. 1 Free Consultation
  2. 2 Over 40 Years Experience
  3. 3 WhatsApp Available

Fill out the contact form or call us at 305-668-6410 to schedule your free consultation.

Leave Us a Message

By submitting this form, you consent to receive text message communications from Holzberg Legal regarding your inquiry. Message frequency may vary. Standard message and data rates may apply. You can opt out at any time by replying STOP or request additional information by replying HELP. For details on how we handle your data, please review our Privacy Policy.